Return & Refund Policy

At Kolympari S.A., we take great pride in the quality and integrity of our Extra Virgin Olive Oil. Every product is carefully harvested, bottled, and shipped to ensure you receive the highest standard possible.

All Sales Are Final

Due to the nature of food and consumable products, all sales are final. We do not accept returns or exchanges once an order has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and assist you.

To help us resolve the matter quickly, please include:

• Your order number
• Clear photos of the damaged product and packaging
• A brief description of the issue

Resolution Options

Once reviewed and approved, we may offer one of the following at our discretion:

• A replacement product
• A store credit
• A refund to the original payment method

Shipping Issues

Kolympari S.A. is not responsible for delays caused by carriers, incorrect shipping information, or circumstances beyond our control once the order has been handed over to the shipping provider.

Non-Refundable Items

The following items are non-refundable:

• Opened or used products
• Orders placed with incorrect shipping details
• Discounted or promotional items (unless damaged upon arrival)

Contact Us

For any refund-related questions or concerns, please contact us at:

Email: info@minoangold.com

We appreciate your trust in Kolympari S.A. and thank you for supporting a family-owned, single-estate producer committed to quality since 1980.